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Warranty Info

Is your copy machine out of order? You may be eligible to receive free services if it is covered under manufacturer’s warranty.


In order to receive free services, you need to have a proof of purchase (i.e. sales receipts) and/or an authorized letter from manufacturers issuing warranty service. The date of warranty service request must be before the expiration date of manufacturer’s warranty.

If you are not sure if your equipments are covered under manufacturers’ warranty, please contact manufacturers directly prior to requesting warranty.


When it comes to free services covered by warranty, we only provide Carry-In services. You need to bring your equipments to our location to receive warranty service.


Separate charges apply for any supplies and consumable items required for warranty service.

For more details, please contact services@activecopier.net